{"id":17,"date":"2025-12-14T22:25:57","date_gmt":"2025-12-15T02:25:57","guid":{"rendered":"https:\/\/orangered-gorilla-947723.hostingersite.com\/?page_id=17"},"modified":"2026-01-22T03:55:16","modified_gmt":"2026-01-22T07:55:16","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/fzvictor.com\/fr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy | Fuzhou Victor Furniture Co., Ltd."},"content":{"rendered":"<div style=\"font-family: 'Segoe UI', Arial, sans-serif; color: #333; max-width: 900px; margin: 0 auto; padding: 40px 20px; line-height: 1.8;\">\n<section style=\"text-align: center; margin-bottom: 50px; border-bottom: 2px solid #eee; padding-bottom: 30px;\">\n<h1 style=\"font-size: 32px; color: #1a1a1a;\">Refund and Returns Policy<\/h1>\n<p style=\"color: #888;\">Last Updated: January 2026<\/p>\n<\/section>\n<div style=\"background: #fdfaf5; border-left: 5px solid #e67e22; padding: 25px; margin-bottom: 40px; border-radius: 4px;\">\n<h3 style=\"margin-top: 0; color: #e67e22;\">Our Commitment<\/h3>\n<p style=\"margin-bottom: 0;\">As a professional furniture manufacturer, <strong>Fuzhou Victor Furniture<\/strong> stands behind the quality of our products. We strive to ensure every shipment meets our BSCI and FSC certified standards. If issues arise, we are committed to resolving them fairly and efficiently.<\/p>\n<\/div>\n<section style=\"margin-bottom: 40px;\">\n<h2 style=\"font-size: 22px; color: #2c3e50; border-bottom: 1px solid #eee; padding-bottom: 10px;\">1. Defective or Damaged Items<\/h2>\n<p>In the event of manufacturing defects or damage sustained during transit (for which we are responsible), we offer the following solutions:<\/p>\n<ul style=\"padding-left: 20px;\">\n<li><strong>Replacement:<\/strong> We will ship replacement parts or new units in your next container.<\/li>\n<li><strong>Credit Note:<\/strong> A credit amount will be applied to your next order.<\/li>\n<li><strong>Refund:<\/strong> Partial or full refunds based on the extent of the damage.<\/li>\n<\/ul>\n<p style=\"font-size: 14px; color: #666; font-style: italic;\">*Note: Claims must be submitted within 14 days of receiving the goods with supporting photos\/videos.*<\/p>\n<\/section>\n<section style=\"margin-bottom: 40px;\">\n<h2 style=\"font-size: 22px; color: #2c3e50; border-bottom: 1px solid #eee; padding-bottom: 10px;\">2. Order Cancellations<\/h2>\n<p>Because most of our products are <strong>custom-made (OEM\/ODM)<\/strong>, cancellations are handled as follows:<\/p>\n<ul style=\"padding-left: 20px;\">\n<li><strong>Before Production:<\/strong> Full refund of the deposit (minus any material sourcing costs already incurred).<\/li>\n<li><strong>During\/After Production:<\/strong> Deposits are generally non-refundable once the raw materials have been cut or assembly has begun.<\/li>\n<\/ul>\n<\/section>\n<section style=\"margin-bottom: 40px;\">\n<h2 style=\"font-size: 22px; color: #2c3e50; border-bottom: 1px solid #eee; padding-bottom: 10px;\">3. Non-Returnable Items<\/h2>\n<p>Please note that we cannot accept returns for:<\/p>\n<ul style=\"padding-left: 20px;\">\n<li>Custom-designed products (unique sizes, specific fabrics, or private labels).<\/li>\n<li>Items damaged due to improper secondary warehousing or handling by the client&#8217;s side.<\/li>\n<\/ul>\n<\/section>\n<section style=\"margin-bottom: 40px;\">\n<h2 style=\"font-size: 22px; color: #2c3e50; border-bottom: 1px solid #eee; padding-bottom: 10px;\">4. Return Shipping<\/h2>\n<p>For international wholesale orders, returning physical goods to China is often not cost-effective. We typically resolve issues through <strong>compensatory replacements<\/strong> or <strong>local disposal with credit<\/strong>. If a physical return is required, shipping costs will be negotiated based on the responsibility of the fault.<\/p>\n<\/section>\n<section style=\"text-align: center; margin-top: 60px; padding: 40px; background: #f9f9f9; border-radius: 12px;\">\n<h3 style=\"margin-bottom: 20px;\">Need Assistance?<\/h3>\n<p>If you have questions regarding a specific order, please contact our after-sales department.<\/p>\n<p><a style=\"display: inline-block; background: #2c3e50; color: #fff; padding: 12px 30px; text-decoration: none; border-radius: 5px; font-weight: bold; margin-top: 10px;\" href=\"\/fr\/contact-us\/\">Contact Support Team<\/a><\/p>\n<p style=\"margin-top: 15px; font-size: 14px; color: #888;\">Email: sales3@vancofurniture.cn<\/p>\n<\/section>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund and Returns Policy Last Updated: January 2026 Our Commitment As a professional furniture manufacturer, Fuzhou Victor Furniture stands behind the quality of our products. We strive to ensure every shipment meets our BSCI and FSC certified standards. If issues arise, we are committed to resolving them fairly and efficiently. 1. Defective or Damaged Items [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"iawp_total_views":7,"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"mailpoet_newsletter_max":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false},"uagb_author_info":{"display_name":"Victor Furniture","author_link":"https:\/\/fzvictor.com\/fr\/author\/victor-furniture\/"},"uagb_comment_info":0,"uagb_excerpt":"Refund and Returns Policy Last Updated: January 2026 Our Commitment As a professional furniture manufacturer, Fuzhou Victor Furniture stands behind the quality of our products. We strive to ensure every shipment meets our BSCI and FSC certified standards. If issues arise, we are committed to resolving them fairly and efficiently. 1. Defective or Damaged Items\u2026","_links":{"self":[{"href":"https:\/\/fzvictor.com\/fr\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fzvictor.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fzvictor.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fzvictor.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/fzvictor.com\/fr\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":6,"href":"https:\/\/fzvictor.com\/fr\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":1397,"href":"https:\/\/fzvictor.com\/fr\/wp-json\/wp\/v2\/pages\/17\/revisions\/1397"}],"wp:attachment":[{"href":"https:\/\/fzvictor.com\/fr\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}